Email: contactus@precisa.in
Phone number: +91 98450 76647
  • Solutions
    • DSA Service
    • Forensic Investigation
    • Bank Statement Analysis
    • GSTR Analysis
    • Credit Report Analysis
    • Account Aggregator Integration
    • Anti-Money Laundering (AML) Analysis
  • APIs
  • Clients
  • About
  • Blog
  • Pricing
  • Sign In
Try Now
Bank Statement Analysis

Business Intelligence in Banking Industry: Why Are Banks Banking on BI?

August 4, 2021 precisateam No comments yet

Banks have a plethora of data waiting to be organised. We might think since the banks have so much data, they are ready to use Business Intelligence to make the best of it, but it is just the tip of the iceberg.

The problem with the available data is that there is only a large quantity of data, but the quality matters a lot. The best use can only be seen if the data fed in the Business Intelligence tool is of good quality. Only then can it be organised and easily visualised.

So, in a nutshell, it is vital to clean and categorise data. This can be achieved if we have complete knowledge of how Business Intelligence works and its benefits in the Banking Industry. Unfortunately, many financial institutions are yet to unlock the full potential of Business Intelligence in banking.

What is Business Intelligence in Banking, and Why Should Banks Use Them?

Business Intelligence in banking is the use of analytics software or Software as a Service (SaaS) to organise the large quantity of data available in a visual format that is interactive and customisable according to the specific needs of the financial institution. They help in running the operations seamlessly by identifying, analysing, and resolving issues in real-time.

If we broadly categorise some of the functions, they are:

  • Categorising
  • Data Mining
  • Management
  • Benchmarking
  • Analysis

Functions-of-BI-in-Banking.jpg

2.5 quintillion bytes of data is being generated every day. By 2025, the amount of data generated is projected to reach 463 exabytes globally (source: SeedScientific). The business analytics tools analyse the data, develop queries to check against the standardised data, and create reports in the dashboard. These reports are interactive, intuitive, and even customisable.

If the financial institutions put these massive quantities of data into work, they can gain insights into optimising their operations and gaining a competitive advantage.

BI offers the banks and other financial institutions a flexible and straightforward approach to optimise their processes and make better decisions. Business Intelligence brings tremendous benefits, including proven, measurable ROI: The average 5 years ROI on BI is 112% (Source: Sedco).

How Business Intelligence can be used in Banks

The sheer volume of data necessitates it to be automated as manually going through them is not feasible. In recent years, the advancement of technology has made it possible, and banks have started using Business Intelligence to automate many such tasks. As a result, BI offers the banks better ways to manage assets, risks and campaigns.

Business Intelligence does not only generate statistics and reports, it also offers live dashboards, performance analysis, and benchmarking features. Here are some features offered by BI:

 

  • Real-time monitoring: Get live data of the functioning and management of all your bank branches. Check average queue wait time and other performance tracking features for a better customer experience.
  • Counter Usage: Get feedback on how all of your counters and tellers are being utilised in real-time
  • Appointment Tracking: Get real-time tracking of all the appointments booked, most recently checked-in, and more.

These features on the live dashboard clubbed with advanced statistics and data analysis can help banking executives optimise and improve the operations and make the customer experience much better.

How Business Intelligence can Help Banks Gain a Competitive Advantage

Listed below are some points which will help banks improve performance with the help of advanced features of Business Intelligence.

1. Handling Data with Ease

Adapting to the evolving customer needs is an integral part of any financial institution. BI analyses the market trends and converts the data into actionable insights for better data handling. This includes information like customer preferences, behaviour and demands.

The main features include:

  • Customer Service Analysis: All the suggestions, requests, and demands of the customers are monitored and the time required to resolve them. This helps optimise the customer service experience in the future.
  • Resource Allocation: Data is collected from the peak hour transactions to analyse the pattern. This helps increase the efficiency to track performance and optimise it better for the future.
  • Mobile and Internet Banking: Analysing the daily online transaction through the mobile apps or net banking, if any problems are arising, the time taken to resolve them, and other performance analysis reports directly on the dashboard.

2. Performance Enhancement

Business Intelligence helps create performance reports by tracking the output of the employees and various departments by analysing net output volume, service delivery time, error rates, and customer satisfaction. This information helps businesses optimise their business processes by getting specific feedback on the errors.

BI helps analyse the market, track business functions, and administer performance analysis to improve products and services.

 

  • Financial Data Analysis: BI helps track expenses, financial predictions and forecasting, and budget planning to optimise the costs.
  • Sales Analysis: Get information about potential clients, growing demands of the customers, and track credit pipelines with the analytical tools of BI.
  • Data Mining: Data analysts and engineers can monitor and store the data in a secured way and organise them for future use.

3. Customer Retention

Business Intelligence also helps pinpoint the loopholes due to which customers switch to the competitors. Customer demands can be easily tracked, and businesses can improve their operations and products accordingly to improve customer retention.

The customer service can be considerably improved by:

  • Customer segmentation. It helps businesses cater to their specific needs and launch campaigns accordingly.
  • Optimising sales funnel by understanding the customer demands and optimising the products for customer satisfaction.

4. Risk Management

The unpredictable volatility in the finance sector is a major concern for many. BI applications and advanced features help minimise risk by preventing any fraudulent activities. BI makes it easy to track, analyse and detect risk through efficient data analysis of the operational and financial procedures.

Some essentials for risk management include:

  • Conducting regular risk assessments
  • Tracking potential risky incidents and actions
  • Managing data for investigative purposes
  • Having safety training and competency assessments.

The needs of all financial institutions vary, and some BI tools satisfy the needs better than others. So select a tool that caters to your specific needs and has all the necessary features for optimising the business processes and driving customer satisfaction.

Precisa is a bank statement analyser tool making use of Business Intelligence, helping it become a trusted name amongst financial institutions. It helps lending institutions make informed and data-driven decisions in cash-flow based lending and other types of wealth management. Try out Precisa with a 14 days free trial today!

  • Bank Financial Statement Analysis

Post navigation

Previous
Next

Leave a Reply Cancel reply

Your email address will not be published. Required fields are marked *

Search

Categories

  • Bank Statement Analysis (120)
  • Credit Appraisal (34)
  • Digital Lending (119)
  • Fintech (81)
  • NBFC Software (3)
  • Uncategorized (1)
  • Understanding Precisa (17)

Recent posts

  • The͏ C͏re͏dit Bur͏e͏͏a͏u͏ & Bank Stateme͏͏nt Co͏͏mbi͏nation
    Credit Bureau & Bank Stateme͏͏nt: Ho͏w the Duo Reduc͏es Lending ͏͏R͏isk
  • RBI's Decision to Exclude Fintech Loans
    Understanding RBI’s Decision to Exclude Fintech-Sourced Loans from Default Coverage
  • Extract Hidden Insights from Consumer Credit Bureau Reports
    Beyond CIBIL Scores: Pulling Hidden Insights from Consumer Credit Bureau Report

Tags

account aggreagtor AI in Fintech API To Get Bank Transactions Automated Bank Statement Analysis BaaS Bank Bank Accounts Bank Financial Statement Analysis Bank Statement Analysis Bank Statement Analysis API Bank Statement Analysis Tools bnpl Case Study cash flow analysis co-lending Credit Appraisal Credit Appraisal Software Tools Data Quality and Integrity digital lending due Due Diligence embedded finance Financial Data Analysis Tools financial inclusion Financial Industry financial security financial startups Financial Statement Analysis Software fintech fintech companies fintech startups Fraud Investigation green finance GST GSTR gstr analyzer Lenders loan management system Loan Rates money laundering MSME nbfc open banking precisa rbi

Continue reading

Short-term vs Long-term Cash Flow Analysis
Digital Lending

Addressing the Short-term vs Long-term Cash Flow Analysis Dilemma

June 13, 2025 precisateam No comments yet

Delinquencies in India increased by 44% among personal loan borrowers between Dec ’23 and June ’24. This highlights the importance of accurate and informed decision-making during loan approvals and, more importantly, the need to rethink how lenders approach cash flow analysis of individual and commercial borrowers. Although conventional lenders in India, including banks, typically rely […]

Alternative Credit Scoring Using Bank Statement Analysis
Bank Statement Analysis, Uncategorized

The Art and Science of Alternative Credit Scoring Using Bank Statement Analysis

June 4, 2025 precisateam No comments yet

Why is alternative credit scoring gaining momentum in India? Before exploring the reasons, let’s take a quick look at the context. Lenders disbursed over 383 million loans in FY 23-24 alone. Even though the financial market has shown this phenomenal growth, more than 160 million Indians remain “credit invisible”. In fact, 22% of Indian adults […]

Paper vs. Digital Bank Statements for Loan Approval: What Lenders Need to Know
Bank Statement Analysis

Paper vs. Digital Bank Statements for Loan Approval: What Lenders Need to Know

November 30, 2024 precisateam No comments yet

Evaluating an applicant’s creditworthiness is essential in the loan approval process. Analysing bank statements for loan approval offers lenders a comprehensive view of the applicant’s credit health. Lenders have traditionally relied on paper statements for credit health assessment. However, as lending institutions continue to digitise and automate their operations, many now offer the option of […]

Mumbai

403, Mayuresh Chambers, 4th Floor, Sector 11, CBD Belapur, Navi Mumbai, Maharashtra 400614

https://g.co/kgs/buJcESj
Pune

Rachana Park, 3rd Floor,Atreya Society,
Off. Senapati Bapat Marg,Wadarvadi, Pune,
Maharashtra – 411016

Links
  • Cancellation Policy
  • Terms Of Use
  • Privacy Policy
Subscribe to our newsletter

Sign up for our weekly newsletter to get the latest news, updates & amazing offers delivered directly in your inbox.




    © All Rights Reserved • Precisa • MADE WITH ❤️ & ⚡ IN INDIA.