PORTFOLIO — OPERATIONS DASHBOARD
Customer Support Operations Command Center
One command center for support operations. Unify Zendesk, Intercom, Slack, HubSpot, Salesforce and Jira so on-call leads can triage live incidents, protect SLAs and CSAT, and shield at-risk revenue in real time.
Run incidents like a command center
See live incidents, root cause, and the automated actions already taken, in one banner.
Protect SLAs and CSAT
Track open tickets, breaches, first response and CSAT before they slip.
Shield at-risk revenue
See which enterprise accounts and ARR are exposed during an outage.
INSIDE THE DASHBOARD
A live look at the dashboard
A command center for live incidents
The moment something breaks, the top of the dashboard becomes an incident command post: what is down, since when, the root cause, and the automated actions already executed to contain it.
- Live incident banner with severity & status
- Root cause & estimated resolution
- Automated actions: re-routing, statuspage, CSM alerts
- Enterprise ARR affected, surfaced instantly
Support health at a glance
An always-on KPI row built for on-call leads and support directors. The numbers everyone needs to make a call, refreshed live.
- Open, critical & urgent ticket counts
- SLA breaches today & average first response
- Current CSAT & active agents online
- ARR impacted & bot deflection rate
Spot outage spikes before they escalate
See where tickets are coming from and when inflow spikes, so you can staff the right queue before SLAs start breaking.
- Ticket distribution by category
- Hourly ticket inflow vs SLA breaches
- Deployment-driven spikes, called out
- Early warning for queue overload
Shield at-risk revenue during incidents
Not every ticket is equal. See which enterprise accounts are exposed, how close they are to renewal, and how much ARR is on the line, so CS can protect the relationships that matter.
- At-risk enterprise accounts with ARR
- Days to renewal & risk level
- Open & urgent tickets per account
- CSM owner for fast escalation
BUILT ON THE TOOLS YOUR TEAM ALREADY USES
Zendesk · Intercom · Slack · HubSpot · Salesforce · Jira · Statuspage
Part of our Operational Intelligence Dashboards — see also SaaS Churn Risk Intelligence and AI Product Monitoring.
Run support like a command center
We deliver a working operations command center tailored to your stack, with optional ongoing support.
Talk to Us
Tell us about your support stack and what you want to measure. We will show you how a tailored command center would work for your team.